Category: Business

Watch for these red flags of shady and subpar service providers.

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This article was originally published on GoDaddy’s OpenWeStand.org website.

As we enter the 2020 holiday shopping season, in the middle of a pandemic, consumers are concerned about shopping near others and shopping indoors and businesses are adapting rapidly to meet their needs.

• 75{2a3e680f1439d15db2efa1f6e7ed882a5847e72ec9baddde754e69dd847cc2fd} of U.S. shoppers said they will shop online more for the holidays than they did in previous years. A similar number said they would browse for gift ideas online and not in-store.
• More than a third of U.S. shoppers who normally shop in store for Black Friday say they won’t this year, according to Google.
• 47{2a3e680f1439d15db2efa1f6e7ed882a5847e72ec9baddde754e69dd847cc2fd} of shoppers said they plan to use options to buy online, pickup in-store, or use curbside pickup.

However, given the year-over-year growth of online holiday sales, and the increase in ecommerce because of the pandemic, this shopping season might seem a little familiar.

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Behind the Review features conversations with business owners and reviewers about their experiences – whether positive or negative – giving listeners behind-the-scenes insights and real life learnings. 

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This article originally published on GoDaddy’s OpenWeStand.org website.

As a small business owner, you likely had to change several aspects of your operations because of COVID-19. From protecting your employees to enforcing social distancing, 2020 has been a learning curve for everyone.

As your customers return to your business, they may not know about the new policies you have implemented recently. This is why you need to effectively communicate with customers immediately — outlining any new expectations and guidelines. Then, take steps to enforce your policies if your customers refuse to comply.

1. Train your team members on your guidelines

Regularly meet with your staff to discuss any new policies you have added or modified. Explain what is expected of your employees and customers and what happens if shoppers refuse to comply.

Make sure your team has the power to refuse service or approach a customer who won’t wear a

In this video, Entrepreneur editor in chief Jason Feifer reveals strategies for getting press coverage.

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