How to respond to comments and console unhappy clients

Let’s get real: In the web design world, complaints come with the territory. If you’re selling a product or service based on creative design and interpretation, you’ll eventually encounter an unhappy client. And keeping clients happy is key to providing exceptional customer service.

Most complaints fit into one of these categories:

  • The client is uninformed, misinformed, or unaware. Opportunity: educate and resolve.
  • You did not deliver as promised. Opportunity: make it right.
  • The client has unreasonable expectations. Opportunity: address the issue and (hopefully) escape with the relationship intact.

My recommended process in all cases:

  1. Receive feedback with grace
  2. Respond with finesse
  3. Collaborate thoughtfully on resolution

Receive feedback with grace

Give ‘em the benefit of the doubt

Sometimes they’re wrong. I’d still rather assume they’re misinformed or inexperienced — as opposed to intentionally being difficult. If I can offer an easy exit from a faux pas, wonderful. If I … Read more

Meet the new GoDaddy Pro 

We’re stoked about launching the new GoDaddy Pro, an experience totally tailored to the unique needs of website designers and developers. But if you’re one of these folks (we call them Makers of the Web) you might be going, GoDaddy Pro isn’t new! It’s been around for a while.

And you’d be right. GoDaddy Pro has existed, in one form or another, for a few years. If you stick to a black-and-white definition, GoDaddy Pro isn’t new.

The name started as a platform for freelancers, then we created an interface for managing multiple WordPress websites, and now… Well, GoDaddy Pro is something so unique that we’re comfortable describing it as new.

Within the GoDaddy family, GoDaddy Pro is distinctly its own thing. It’s an app, a platform, and a community. We built GoDaddy Pro from the ground up to not only meet your needs, but empower you to achieve … Read more

I received a Form 1099-NEC — what should I do?

This post was originally published on Feb. 5, 2015, and was updated on April 2, 2018, March 27, 2019, Feb. 5, 2020 and Jan 29, 2021.

The above content should not be construed as legal or tax advice. Always consult an attorney or tax professional regarding your specific legal or tax situation.

If you’ve worked as an independent contractor during 2020, a Form 1099-NEC should have landed in your mailbox or inbox around the end of January. The 1099-NEC, Nonemployee Income, is an informational form that U.S. businesses are required to send to people they paid more than $600 for services during the last calendar year.

According to the IRS:

  • You do not necessarily have to have a business for payments for your services to be reported on Form 1099-NEC. You may simply perform services as a non-employee.
  • The payer has determined that an employer-employee relationship does not exist
Read more

Emaad Paracha: From website design to AI

Emaad Paracha operates Abstract Hub, a digital agency with offices in Toronto and Karachi that handles everything from web design to AI. You can catch up with him on Instagram, Facebook and LinkedIn.

The who:

Given a business name is so central to a brand, we tend to put a lot of importance on it. How did you arrive at a name, and how do you feel about it now that you’ve been in business a while?

This was probably one of the hardest parts of the initial setup of the business. We needed to pick a name that can resonate well with clients and us alike, not be too restrictive, and remain future proof to changes in the business. After considerable thought, we went with Abstract Hub, a name that, as the name suggests itself, can be abstracted to multiple domains. It isn’t too short or … Read more

12 Fun Things to Do in the Winter Outside

Many people are inclined to stay inside when temperatures drop, and to be fair, there’s no shortage of entertaining indoor winter activities. But if you’re wondering what to do on a snow day, the great outdoors has plenty to offer. In fact, there are several mental and physical benefits to spending time outside during the colder months. Exposure to the sun can improve your mood and the Vitamin D your body absorbs helps fight off diseases.[1] So bundle up and safely enjoy the cold with one of these outdoor activities.

1. Visit a hot spring

The water of a hot spring is substantially higher than the air temperature of the surrounding region,[2] and perfect to thaw your cold body over the winter. Soaking in a hot spring is a warm and relaxing experience, but this getaway may require some advance planning. Most hot springs are out West … Read more