Website Terminology Glossary: Hosting, Vol. 1

When you’re hustling, time is money and that money comes in coins, not bills. It’s why we made our Website Terminology Glossary for web pros. This free resource for designers, developers, marketers or anyone else makes it easier explaining technical stuff to clients.

Rather than a lengthy back-and-forth, quickly find definitions that break it down in real terms. Start getting time back, and put more of those coins in the bank.

Website Terminology Glossary: Hosting, Vol. 1

When we talk about hosting with clients, an easy way to frame it uses housing as an analogy. Is your workshop in the garage, or do you have space elsewhere? Reaching an understanding early is important, as hosting is a significant factor in any website project.

Bandwidth

The total amount of data that can flow to and from a website is called bandwidth. When a site has lots of visitors, it requires more … Read more

How to respond to comments and console unhappy clients

Let’s get real: In the web design world, complaints come with the territory. If you’re selling a product or service based on creative design and interpretation, you’ll eventually encounter an unhappy client. And keeping clients happy is key to providing exceptional customer service.

Most complaints fit into one of these categories:

  • The client is uninformed, misinformed, or unaware. Opportunity: educate and resolve.
  • You did not deliver as promised. Opportunity: make it right.
  • The client has unreasonable expectations. Opportunity: address the issue and (hopefully) escape with the relationship intact.

My recommended process in all cases:

  1. Receive feedback with grace
  2. Respond with finesse
  3. Collaborate thoughtfully on resolution

Receive feedback with grace

Give ‘em the benefit of the doubt

Sometimes they’re wrong. I’d still rather assume they’re misinformed or inexperienced — as opposed to intentionally being difficult. If I can offer an easy exit from a faux pas, wonderful. If I … Read more

Meet the new GoDaddy Pro 

We’re stoked about launching the new GoDaddy Pro, an experience totally tailored to the unique needs of website designers and developers. But if you’re one of these folks (we call them Makers of the Web) you might be going, GoDaddy Pro isn’t new! It’s been around for a while.

And you’d be right. GoDaddy Pro has existed, in one form or another, for a few years. If you stick to a black-and-white definition, GoDaddy Pro isn’t new.

The name started as a platform for freelancers, then we created an interface for managing multiple WordPress websites, and now… Well, GoDaddy Pro is something so unique that we’re comfortable describing it as new.

Within the GoDaddy family, GoDaddy Pro is distinctly its own thing. It’s an app, a platform, and a community. We built GoDaddy Pro from the ground up to not only meet your needs, but empower you to achieve … Read more